Get in Touch
For booking inquiries, property partnership opportunities, or questions about our environmental standards, reach out through the channels below.
Office Address
127 Flinders Street
Melbourne VIC 3000
Australia
Business Hours
Monday to Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed
Response Times
Booking inquiries submitted through our website form typically receive detailed itineraries within 24 hours during business days. Email inquiries are answered within 48 hours. For urgent matters related to existing bookings, please include your booking reference number in the subject line.
Property Partnership Inquiries
If you operate an eco-accommodation and are interested in joining our network, we evaluate new properties quarterly. Our assessment process examines:
- Energy systems and renewable energy implementation
- Water conservation measures and wastewater management
- Waste reduction and recycling systems
- Local employment and community contribution
- Habitat protection and land management practices
- Supply chain sustainability including food sourcing
Properties must demonstrate compliance with Australian environmental regulations and commit to annual third-party audits. Contact us with your property details and current sustainability certifications to begin the evaluation process.
Visit Our Office
Our Melbourne office is located in the central business district, easily accessible by public transportation. The office houses our booking coordination team and environmental assessment staff. While walk-in visits are welcome during business hours, we recommend scheduling an appointment for detailed consultations about custom itineraries or property partnerships.
The nearest tram stop is Flinders Street Station, serviced by multiple lines. Bicycle parking is available at the building entrance, and we're located within walking distance of Southern Cross Station.