Our Commitment to GDPR
Keramik Kunsthandwerk is committed to compliance with the General Data Protection Regulation and protecting the privacy rights of individuals in the European Union and Switzerland.
This page outlines how we fulfill our obligations under GDPR and how you can exercise your rights regarding personal data.
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Consent: When you submit inquiry forms, you provide explicit consent for us to process your information to respond to your request
- Legitimate Interest: We process certain technical data to maintain website functionality and security
- Contractual Necessity: Processing required to fulfill service agreements and commissioned work
Data Controller Information
The data controller responsible for your personal information is:
Keramik Kunsthandwerk
Bergstrasse 47
8045 Zürich
Switzerland
[email protected]
Categories of Personal Data
We collect and process the following categories of personal data:
- Identity data: name
- Contact data: email address
- Inquiry data: service selection, project details, messages
- Technical data: IP address, browser type, device information
- Usage data: pages visited, time spent on site
Your GDPR Rights
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to request corrections or updates.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, you withdraw consent, or you object to processing.
Right to Restriction
You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured format and transmit it to another controller where technically feasible.
Right to Object
You may object to processing of your personal data based on legitimate interests. We will cease processing unless we demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
Exercising Your Rights
To exercise any of your GDPR rights, please send a request to our email address. We will respond within one month of receiving your request.
We may ask you to verify your identity before fulfilling requests to ensure we are disclosing information to the correct individual.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by legal obligations.
Inquiry data is typically retained for two years. Project-related data for commissioned work is retained for the duration of the project plus three years for warranty and record-keeping purposes.
International Data Transfers
Your personal data is processed and stored within Switzerland and the European Economic Area. We do not transfer data to countries outside these regions unless necessary for service delivery and with appropriate safeguards in place.
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects or significantly affects individuals.
Data Security
We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and regular security assessments.
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.
Complaints
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner or your local supervisory authority.
Updates to This Statement
We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revision date.